Credit Reporting Training for Financial Services – Australia

Product Description

This training is for those in your organisation handling credit reporting

Credit reporting and privacy law imposes strict rules on Australian businesses handling loans and debts. Your staff who operate in this area must be adequately trained.

This suite of four modules covers all aspects of credit reporting and related privacy issues that are relevant to Australian lending businesses. The modules are arranged to allow L&D teams to target training to the appropriate teams within the business. The lessons include practical scenarios that illustrate the types of real-world situations that staff will encounter.

All lenders who participate in comprehensive credit reporting will have an enhanced capacity to meet their responsible lending obligations. Those obligations are an important part of consumer protection arrangements.

– Michael Sukkar, MP, Assistant Minister to the Treasurer National Consumer Credit Protection Amendment (Mandatory Comprehensive Credit Reporting) Bill 2018 Second Reading Speech Wednesday, 28 March 2018

Who should do this training?

This course delivers training that is essential for staff handling credit reporting and consumer loans. While our Privacy Training course also includes introductory material on credit reporting, we recommend that customer-facing staff be assigned Course 1 of this suite as well.

Course Outline

Module 1: Introduction to the Credit Reporting System
Module 2: Credit Reporting and Collections
Module 3: Introduction to Comprehensive Credit Reporting
Module 4: Handling Privacy Complaints

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