Consumer Guarantees – New Zealand

Product Description

The Consumer Guarantees course identifies the common areas where organisations and individuals often go wrong. The course is legally comprehensive and gives practical tips on how to avoid the hefty penalties that come with breaching these laws all explained in plain English and easy terms.

The Consumer Guarantees Act affects every facet of your business and at all levels from the sales and marketing teams to suppliers and manufacturers. The purpose of this course is to create awareness among your members of staff on how to identify and reduce the risk of breaching these laws.

The Consumer Guarantees Act applies to suppliers of goods and services to consumers in trade, regardless of whether the suppliers are individuals or companies. The Act provides consumers with specific guarantees such as acceptable quality, fitness for purpose, title and price.

Who should do this training?

Anyone who is involved in business transactions or direct communications with customers, suppliers and the general public needs some understanding of trade practices law.

Course Outline

This course is a component of the Trade Practices suite, which can also include Fair Trading and Commercial Practices and Acquisitions

  • Module 1: Provision of goods
  • Module 2: Provision of services

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