Basics of Banking – Australia

Product Description

Banking in Australia is bewilderingly complex for new starters, particularly for young people whose main form of banking is via debit cards – this training is an introduction for new staff

What it’s all about, in a few easy lessons.

This compliance training course consists of short modules, timed to take less than 15 minutes, each focused on an area of banking knowledge that staff need to be familiar with. There are six modules: • Key Regulators • The Banking Business • Customer On-Boarding • Key Players in the Financial Services Sector • And two modules providing an introduction to customer management.

The modules have summative quizzes. Optionally, the quizzes can be presented at the beginning of each section, allowing learners to bypass areas where they can already demonstrate mastery, thus saving time and improving the learning experience. The modules include scenarios that provide a background to the material covered and its importance in day-to-day banking operations. Where relevant they also include Quick Facts Sheets that learners can download and keep as an aide memoire.

The training was written by our staff who have over thirty years’ experience in the retail banking and customer contact sectors.

Who should do this training?

The compliance training course is suitable for staff undergoing induction and ab initio training in a bank, credit union, building society or similar institution.

It would be great preparation for someone who is applying for a role with one of these businesses, or who is about to do work experience with one.

Course Outline

  • Module 1: Key Regulators
  • Module 2: The Banking Business
  • Module 3: Customer On-Boarding
  • Module 4: Key Players in the Financial Services Sector
  • Module 5: Dealing with Customers
  • Module 6: How to Support Challenging Customers

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Do you have a policy or process, or some subject-matter expertise that you would like to add to this course?
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"As a subscriber to the GRC Solutions weekly compliance bulletins, the BankVic team has found these a valuable resource for keeping up-to-date with new and changed regulatory and code obligations that affect the mutual banking industry, and how these changes might impact our organisation"

Compliance Manager at BankVic

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Compliance Manager at HCF

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Pastoral Care, Mercedes College

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The training content is easy to follow, with the use of case studies and relevant scenarios to demonstrate to learners how the content is applied in real life. As a Salt platform Administrator, my experience is made easy with the range of reports available and the patience and support of the GRC Support team, who are always ready and willing to help.”

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Risk, Safety & Compliance Officer, Mercy Education Limited

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