Customer Owned Banking Code of Practice – Australia

Product Description

Training for staff of financial services business that subscribe to the COBCOP to assist them in living up to their undertakings under the Code. Includes Direct Debit training.

Course Outline

COBCOP Training

  • The scope of COBCOP
  • Being fair and ethical
  • Prioritising customer service
  • Providing clear products and services information
  • Lending responsibly
  • Delivering high customer service and standards
  • Dealing with complaints fairly
  • Recognising customer rights
  • Complying with legal and industry obligations
  • Contributing to the community
  • Supporting and promoting the COBCOP

COBCOP Direct Debit Training

  • Overview of the direct debit system
  • Dealing with cancellation requests
  • Complaints about direct debits being unauthorised or irregular

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"As a subscriber to the GRC Solutions weekly compliance bulletins, the BankVic team has found these a valuable resource for keeping up-to-date with new and changed regulatory and code obligations that affect the mutual banking industry, and how these changes might impact our organisation"

Compliance Manager at BankVic

"The project was extremely positive for both organisations. The GRC Solutions team delivered a visually impactful bespoke learning solution that met HCF requirements… on budget and ahead of deadline."

Compliance Manager at HCF

"I think that this was one of the best modules ever! Whoever created this module should be congratulated over and over. The fact that I have just spoken with a teacher who was having the very difficulties made the module more helpful. Once again thank you."

Pastoral Care, Mercedes College

“The ‘Adaptive’ learning feature is fantastic! It gives learners a sense of control of how they wish to learn and the opportunity to re-confirm/validate their existing knowledge.

The training content is easy to follow, with the use of case studies and relevant scenarios to demonstrate to learners how the content is applied in real life. As a Salt platform Administrator, my experience is made easy with the range of reports available and the patience and support of the GRC Support team, who are always ready and willing to help.”

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