Customised Compliance Training: The Need for Tailored Approaches in Australia

In today’s fast-paced regulatory environment, compliance with regulatory standards and guidelines is increasingly becoming a critical issue. With organisations operating across multiple countries and jurisdictions, it is crucial that they understand and adhere to the specific requirements and laws of each region. This requires a customised approach to compliance training.

The need for customised compliance training in Australia is highlighted by two key international standards: ISO 37301 and the US Department of Justice Guidance on Compliance Programs.

These standards emphasise the importance of a tailored approach to compliance and provide guidance on how organisations can develop effective compliance training programs.

ISO 37301 is an international standard that outlines the requirements for an effective compliance management system. It provides a comprehensive framework for organisations to develop and maintain a robust compliance program that can address the specific requirements of their industry, market and region. The standard highlights the importance of providing compliance training that is relevant, accessible, and tailored to the needs of employees.

Similarly, the US Department of Justice Guidance on Compliance Programs provides guidance on how organisations can develop and implement effective compliance programs. This guidance stresses the importance of providing training to employees on compliance policies, procedures and relevant regulations, and highlights the need for tailoring the training to the specific needs of employees and the organisation.

In Australia, the need for customised compliance training is particularly important in the light of the country’s complex regulatory environment. Organisations operating in Australia must comply with a range of laws and regulations, including the Work Health & Safety, the Australian Competition & Consumer Law, and the Privacy Act. These regulations require organisations to take specific measures to protect the interests of consumers, employees, and other stakeholders, and to maintain the confidentiality and security of personal information.

it is essential that organisations provide tailored compliance training that is relevant to their specific needs.

To ensure that employees understand and adhere to these regulations, it is essential that organisations provide tailored compliance training that is relevant to their specific needs. This requires a deep understanding of the laws and regulations that apply to the organisation, as well as a comprehensive understanding of the specific requirements and risks associated with the industry and market. This then needs to be balanced against the job roles and risks faced by the organisation. There is no point training call centre staff on issues such as cartels and price fixing if they have no influence over those areas of your business.

Providing staff with relevant and tailored training also reduces push back from staff. If they can see the day to day applicability to their role and how it will protect them, their colleagues, customers and their employer, they are more likely to engage with and absorb the training.

Where necessary, training should be made available in multiple languages and cater for accessibility issue

Increasingly international standards are pushing for a more tailored approach. Organisations must provide tailored training that is relevant, accessible, and effective in addressing the specific requirements of their employees and the industry. Where necessary, training should be made available in multiple languages and cater for accessibility issues. Improved technology, such as our Salt Adaptive platform, allows for customisation at scale and ease of ongoing maintenance.  

Our Salt Adaptive technology allows training to be made available in up to 22 different languages, with the ability for learners to switch between languages on the fly

A robust and effective compliance training program can help organisations to maintain their reputation, protect the interests of stakeholders, ensure compliance with relevant laws and regulations and avoid significant fines.

GRC Solutions Resources

GRC Solutions offers off-the-shelf compliance eLearning on multiple subjects, with versions tailored to different sectors and jurisdictions, including

  • Schools
  • Financial services
  • New Zealand
  • Singapore
  • Malaysia

We can also quickly and economically customise our training to suit the special requirements of your industry or your business.

Or we can build bespoke training from the ground up to fit your business’ needs and to match your brand guidelines.

All our training is written by experts and is kept updated to align with current changes in law and practice.