Case study: building capability and compliance with the relevant laws and regulations across a large and diverse national network of employees and volunteers
I had a blank with how we were going to get this level of understanding across our organisation, especially the Board, and now it’s possible and measurable!!
RMHC engaged GRC Solutions to deliver a custom package of four e-learning courses with the chief aim of building capability and compliance with the relevant laws and regulations across its large and diverse national network of employees and volunteers, in alignment with its strategic objectives, values and culture of transparency and accountability.
The courses included:
- Child Protection (renamed Safeguarding Children and Young People)
- Privacy
- Whistleblowing
- Work Health and Safety (including practical factors such as ergonomics and manual handling) and Workplace Behaviours (which covers topics such as bullying and harassment)
As a federated system, RMHC is supported by around 350 staff and over 4,000 volunteers. Capturing and keeping on top of compliance is a challenge, with our people spread around 55 service locations within Australia, working on various rosters across 24 hours a day, 365 days per year.
The challenge for GRC Solutions was to tailor the content and visuals, drawing on RMHC’s branding and logo, to create training that would connect the regulations, RMHC’s rigorous policies and the practical needs and experiences of its workforce. The courses had to be legally comprehensive, properly addressing RMHC’s risk profile, while staying relevant to individuals’ job roles and volunteering practices.
GRC Solutions would need to deliver the courses, managing and monitoring learner completions while operating within the complex governance structure of RMHC, which consists of 12 separate legal entities that each possessed a level of flexibility and autonomy.
We also needed to keep the content fresh and up to date, tracking and applying legislative reforms both nationwide and at state and territory level.
The solution won us a Diamond Award at the 2023 LearnXLive awards
Download the case study here