The complaints handling online workshop will provide professionals with knowledge on complaints handling and practical advice on designing and implementing a complaints handling framework in their organisation.

This session will cover:

• Background to Complaints Handling (Regulatory Guide 271)
• Defining Complaints
• Internal Dispute Resolution
• External Dispute Resolution
• Recent AFCA Activity

Date: 23rd June 2023

Time: 11:00 AM – 12:30 PM

Facilitator: Vito Giudice

Delivered via: Zoom

Price: $120 (excluding GST)

*CPD Points Obtainable: 1.5

About your presenter

Vito Giudice is GRC Solutions’ Risk and Compliance Consultant

Vito founded ASCENTIUM, Providing governance, risk and compliance advice to leading organisations. He is a highly experienced governance, risk management and regulatory compliance professional and has held senior positions including as a Chief Risk Officer of an Australian insurer and as an Executive Director with a global Big 4 accounting and advisory firm. Vito has developed a versatile combination of deep functional knowledge in various sectors, stakeholder management, leadership skills and experience in strategic thinking in the context of governance, risk management and regulatory compliance.