ePayments Code Course (Australia)
The ePayments Code plays an important role in Australia in regulating consumer electronic payment transactions and facilities, providing a framework for protecting consumers and promoting confidence in electronic banking and…
Child Protection Course (Australia)
…should consider making a report. Learners will also get an overview of Australia’s complex federal, state and territory child protection regime and the international standards for children’s welfare and rights….
Cross-Cultural Competency in a Catholic Context Course (Australia)
NATSICC has developed a foundational Online Cross-Cultural Competency Course for workers, volunteers, Clergy and Religious working in the Catholic Church. It is the first ever Cross-Cultural training with a Catholic…
Design and Distribution Obligations (DDO) Course (Australia)
…know the implication of the DDOs for their role, and how it will affect their interaction with customers. There are significant penalties for business that fail to comply with the…
Protecting Customers Who May Be Experiencing Vulnerability Course (Australia)
In response to evidence heard by The Financial Services Royal Commission, and to changing community expectations, industry codes such as the Australian Banking Code of Practice and the General Insurance…
Compliance and Control Attestations for Everyone Course (Global)
“Are things working as they should?” Whether formal or informal, this is the central question on executives’ and leaders’ minds as they pursue organisational goals while managing risk and meeting…
Customer Types Training and Resources Course (Australia)
This series of five modules aims to help train frontline staff to recognise different customer types at the time they open an account. The package also includes the Ready Reckoner…
Protecting Whistleblowers Course (Australia)
…because of fear that the organisation or another employee will take adverse action against them for speaking up. Organisations must build trust with their employees (and other third parties) to…
Financial Services Tier 2 – Insurance Course (Australia)
Everyday Australians rely on the insurance industry to provide them with reliable and informed advice to protect their most valuable assets. This training details the Tier 2 general insurance obligations…
Customer Owned Banking Code of Practice Course (Australia)
Training for staff of financial services business that subscribe to the COBCOP to assist them in living up to their undertakings under the Code. Includes Direct Debit training. Overview of…
Contract Fundamentals Course (Australia)
“Critical issues can often be overcome if the parties have a comprehensive knowledge of what it is that makes and breaks a contract.” Making contracts work Contracts form the basis…
General Insurance Code of Practice Course (Australia)
…improve customer service standards across the industry promote good relations between insurers, agents and consumers reduce the number of disputes provide for a non-litigious low cost mechanism for consumer redress…