Customer Owned Banking Code of Practice Course (Australia)

All Salt Courses, Australia, Financial Services

12 Modules

Course Description

Training for staff of financial services business that subscribe to the COBCOP to assist them in living up to their undertakings under the Code. Includes Direct Debit training.

Overview of the direct debit system

Dealing with cancellation requests
Complaints about direct debits being unauthorised or irregular

Course Outline

Module 1: The scope of COBCOP
Module 2: Being fair and ethical
Module 3: Prioritising customer service
Module 4: Providing clear products and services information
Module 5: Lending responsibly
Module 6: Delivering high customer service and standards
Module 7: Dealing with complaints fairly
Module 8: Recognising customer rights
Module 9: Complying with legal and industry obligations
Module 10: Contributing to the community
Module 11: Supporting and promoting the COBCOP
Module 12: COBCOP Direct Debit Training

Who should do this training?

Course Expectations

Time

$75.00

Do you have a policy or process, or some subject-matter expertise that you would like to add to this course?

Talk to us about ways we can tailor the course to suit your needs.

Please note

This course is exclusively for organisational clients and is not available for individual purchase.

Customer Owned Banking Code of Practice Course (Australia)

Please note

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Customer Owned Banking Code of Practice Course (Australia)

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Accelerate Your Compliance Training

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