Personal Data Protection for Singapore Financial Services Training

5 Modules

Course Description

IBF Accredited Course – Institute of Banking and Finance Singapore

The Personal Data Protection Training for Singapore Financial Services course provides practical training on how to collect, handle and protect personal data in accordance with Singapore data protection law and applicable international requirements.

Failure to manage personal data appropriately can expose financial services organisations to significant financial and reputational risk. Singapore and European privacy laws impose strict obligations on businesses operating in Singapore, making effective data protection training essential for all staff.

This course covers the areas of privacy and data protection most commonly encountered by financial services organisations in Singapore. Four modules focus on the requirements of the Singapore Personal Data Protection Act, which governs how personal data must be collected, stored, used, corrected and deleted. The PDPA also includes obligations relating to data breach notification and telemarketing, including the Do Not Call Register.

The course also introduces the European Union General Data Protection Regulation. Singapore organisations that deal with EU citizens or process EU personal data may be subject to GDPR obligations. Scenarios and case studies throughout the course illustrate real world privacy issues faced by financial services staff and support practical understanding.

IBF accreditation and Financial Training Scheme (FTS)

This course is recognised under the Institute of Banking and Finance (IBF) Financial Training Scheme (FTS) and is eligible for FTS claims, subject to eligibility criteria being met.

FTS provides 30% to 70% course fee subsidy support, capped at S$500 per candidate per course, for eligible entities and participants. Participation in the scheme does not represent endorsement of the training provider or course quality.

More information is available at IBF website.

Why this training matters

Data protection compliance is a critical legal and operational requirement for financial services organisations in Singapore.

Failing to comply with data protection obligations can result in:

  • Regulatory investigations and enforcement action
  • Significant financial penalties
  • Loss of customer trust and confidence
  • Reputational damage and business disruption

Understanding data protection obligations helps organisations:

  • Comply with the Singapore Personal Data Protection Act
  • Meet telemarketing and Do Not Call Register requirements
  • Reduce the risk of data breaches
  • Respond effectively to data security incidents
  • Manage cross border data and international privacy obligations
  • Build strong customer trust

With increasing regulatory scrutiny and global data protection expectations, practical data protection training is essential for financial services organisations.

What this course covers

This data protection training course covers:

  • The Singapore Personal Data Protection Act and its application
  • Collection, use and disclosure of personal data
  • Access, correction, retention and deletion of personal data
  • Data breach prevention and response
  • Telemarketing rules and the Do Not Call Register
  • Data protection obligations specific to financial services
  • Key GDPR requirements and their relevance to Singapore organisations
  • Practical scenarios and case studies

The course addresses regulatory requirements in clear and accessible language suitable for a broad financial services audience.

Tailor this course to your organisation

Do you have a policy, process, or subject matter expertise you would like to include? Talk to us about ways we can tailor this course to suit your needs.

Privacy Training

Protect your business and your people

Protect your business, and your people, with eLearning programs crafted by compliance training experts.

  • Module 1: Protecting personal data (all staff)
  • Module 2: Protecting personal data (advanced) (all staff)
  • Module 3: Do Not Call – your rights and responsibilities (all staff)
  • Module 4: Preventing and responding to data breaches (all staff)
  • Module 5: GDPR (all staff)

This training is suitable for employees at all levels within financial services organisations operating in Singapore. 

It is particularly relevant for: 

  • Sales and customer facing teams 
  • Operations and relationship management 
  • Legal, risk and compliance functions 
  • Customer services teams 
  • Staff handling personal or customer data 

By the end of the course, learners can expect: 

  • Clear and practical explanations of PDPA obligations 
  • Understanding of telemarketing and Do Not Call requirements 
  • Guidance on preventing and responding to data breaches 
  • Awareness of GDPR obligations relevant to Singapore businesses 
  • Practical scenarios reflecting real financial services activities 
  • Flexible learning suitable for a wide range of roles 

What is the Personal Data Protection Act in Singapore?
The Personal Data Protection Act sets out how personal data must be collected, used, stored and protected by organisations operating in Singapore. 

Does this course cover GDPR?
Yes. The course includes a dedicated module on GDPR and explains how it applies to Singapore organisations handling EU personal data. 

Is this course IBF accredited?
Yes. This course is recognised under the Financial Training Scheme and may be eligible for FTS claims, subject to eligibility criteria. 

Does the training include data breach response?
Yes. The course covers how to prevent data breaches and how to respond effectively if a breach occurs. 

Can this course be customised?
Yes. The course can be tailored to reflect your organisation’s specific data protection risks and regulatory requirements. 

General Data Protection Course

$75.00

Contact us to order

Do you have a policy or process, or some subject-matter expertise that you would like to add to this course?

Talk to us about ways we can tailor the course to suit your needs.

Please note

This course is exclusively for organisational clients and is not available for individual purchase.

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