…process. ASIC expects that staff handling complaints will have, among other skills, empathy, respect and courtesy; awareness of cultural differences and the ability to identify and assist complainants who need…
…to their own and others’ emotions. In collaborative workplaces, it is an essential foundation to productivity. By enabling harmonious working relationships and effective communication, emotional intelligence means getting work done….
…management, projects are at serious risk of running over time, producing undesired results, and not completely achieving the project’s goal. The object of this two-module course is not to qualify…
Environmental law is notoriously complex. It runs across various jurisdictions and imposes a large number of obligations on companies. Offences carry great penalties and, with managers and directors being personally…
…a financial services business. Staff in different areas will focus on different aspects of privacy and this training is designed to allow L&D teams to target learning to the appropriate…
Awareness, analysis, action Unconscious biases cause us to unintentionally favour or disfavour certain people over others. Everyone has unconscious biases of one sort or another. That doesn’t make us bad…
…is to create awareness among your members of staff on how to identify and reduce the risk of breaching these laws. The Fair Trading Act is intended to regulate trade…
Using AI effectively and ethically in your organisation Generative AI is everywhere. Harnessed thoughtfully, it has the potential to boost productivity in areas like data analysis, customer experience and content…
…affects every facet of your business and at all levels – from the sales and marketing teams to suppliers or distributors. The purpose of this course is to create awareness…
…the longstanding corporate social responsibility (CSR) movement, a tradition with roots dating back to the 1950s. But unlike previous iterations of CSR, it places greater focus on measurable outcomes. For…
…lives. Importantly, this module reassures learners that it’s important to understand when we aren’t feeling our best. Mental health awareness is the first step towards moving forward and finding support….
…The legal, financial, and reputational fallout is real and avoidable. How Compliance Training Can Prevent Misconduct Organisational culture and awareness are key to preventing similar failures. Regular, targeted compliance training…
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